
COMMISSION AGENDA – Action Item No. 8h
Meeting Date: November 17, 2026
contract; IAF, North Star and CCE.
Scope of Work
There are multiple elements that collectively make up the scope of work of this service
agreement. Those elements are summarized in the bullet points below:
• Data Backup and Restoration Services: Contractor will perform scheduled database backups of
Port of Seattle workstation databases and graphics and/or field panel databases and provide safe
storage of this critical business information.
• Network Maintenance: Using a combination of proprietary diagnostic technologies, digital
meters, and network analysis software, the Contractor will analyze, optimize and report on the
performance of the customer's systems networks a specified number of times per year. Proper
network performance ensures the proper speed of communication and accuracy of control,
alarming, and reporting across the facility. Using network diagnostic tools, proactive evaluation of
the data network includes an analysis of bandwidth, disturbances, network traffic, communication
over the network, and overall operation.
• Field Panel Preventative Maintenance – Hardware: Contractor will provide preventive
maintenance in accordance with a program of routines as determined by their experience,
equipment application, and location.
• Field Panel Preventative Maintenance – Software: Contractor will periodically perform system
diagnostics and then take corrective actions to ensure that the Building Automation System is
perform at peak efficiency or to the Port of Seattle’s requirements. Contractor will make sure that
software changes are clear and consistent, address any failed points, points in alarm, points in
operator priority and take corrective action. Contractor will identify and correct software
corruption and inconsistencies; eliminate duplicate points, redundant loops and causes
unnecessary traffic; and address unresolved points and alarm reporting problems. This will ensure
that the system operates quickly, accurately and efficiently as originally designed and installed or
as determined by current standards or requirements.
• Software Subscription Service – Desigo CC: Contractor will provide software upgrades to existing
Siemens Desigo CC software as they are released. These upgrades include both Service Releases
and all New Version Releases of Software. Contractor will also provide corresponding support
documentation outlining the features of the releases. Included will be training to help to familiarize
the Port of Seattle’s team with the new features along with their associated benefits.
• Control Loop Tuning: Contractor will ensure control loops for devices such as valves, dampers,
actuators, etc., experience minimized overshooting and oscillatory behavior.
• Customer Directed Support: Contractor will provide a trained and experienced specialist or
technician to support special projects to be performed during standard operating hours.
• Operator Coaching: Contractor will assist Port of Seattle’s operators in identifying, verifying and
resolving problems found in executing tasks. During the coaching sessions, Contractor can address
logbook issues, assist operators in becoming more self-sufficient, and improve the skills of our
operators to better meet the needs of the Port of Seattle’s facility. Contractor will provide coaching
during normal business days and hours, during scheduled visits.