
Planewear Tenant Reimbursement Agreement (CT-09)
Executive Summary
We completed an audit of the Planewear Tenant Reimbursement Agreement (TRA) covering the period
June 2023, through January 2025. The objective of this audit was to determine whether Port staff
followed policies, procedures, and requirements outlined in the TRA.
Planewear has held a lease with the Port since June 2018, for space located in Concourse C. This
location was significantly impacted by the Concourse C Expansion Project, requiring the tenant to close.
In response, Airport Dining and Retail staff, in coordination with the Port Aviation Project Management
Group, identified a comparable location within the Central Terminal. The Port subsequently entered a
TRA for an amount not to exceed $1.5 million, which was executed on June 29, 2023.
The Standard Operating Procedures (SOP) are currently under review. Accordingly, we reviewed the
TRA and the 2022 version of the Port’s related SOPs.
Generally, controls were operating effectively. However, during our review, we identified a control gap
where internal controls could be strengthened or where TRA contract language could be clarified or
enhanced. This opportunity is summarized below and discussed in greater detail beginning on page six
of this report.
1. (Low) Port pay application reviewers did not obtain documentation required by the Tenant
Reimbursement Agreement prior to payment.
We also identified opportunities to improve processes related to updating Standard Operating
Procedures and documentation storage; these observations were communicated separately to Port
management.
Glenn Fernandes, CPA
Director, Internal Audit
Responsible Management Team
Karen Goon, Deputy Executive Director
Eileen Francisco, Director AV Project Management Group
Brian Sweet, Director Engineering Construction Management
Heather Munden, Director Eng Dept Ops
Jeff Wolf, Director AV Commercial Management
Stuart Matthews, Assistant Director AV Project Management Group