Item no. 8h_supp Meeting Date: October 27, 2026 Rental Car Curbside Assistance Contract October 27, 2026 Port of Seattle Commission Purpose Request to Commission: Authorization for a new curbside assistance contract up to five years in duration (1st year with four 1-year options) with a total contract value not to exceed $6 million. Scope of Services Rental car shuttle curbside assistants provide the following services in support of rental car shuttle operations at the Main Terminal and RCF: • • • • • Baggage loading and unloading Queue management Passenger information and customer service Bus parking assistance and logistics ADA queuing 2 Key Facts • Rental car shuttles serve over 5.2 million passengers annually • Current contract expires in April 2027 • Curb assistance is available about 20 hours per day with season variation. • Curb assistance is a Customer Facility Charge-eligible expense, related to the common busing operation: Current CFCs $8.00/transaction day • Supports 10+ full-time employees at the airport • Consistent service since inception with exception in 2015. 3 Alternatives Analysis Self-Perform Alternative Contract with 3rd Party Vendor $9.2M $6 M Estimated Wages, Benefits & OH Alt #2: Self-Perform/In-house Pros • Internal management control over staff performance and customer service standards • Immediate and direct alignment with Port priorities Cons • Substantive administrative burden on existing operation, impacts on current staffing levels • Potential new investments in staffing support systems (dispatch and supervision) • Increased expenditures compared to Alt #3 • Less flexibility with scaling staff levels, seasonality • Potential impact to CFC funds Alt #3: Contract with 3rd Party Pros • Compatible with budget expenditures, forecast CFC estimates and planned capital improvements • Flexibility to change staffing levels swiftly with seasonal variability • Maintains consistent service standards and accountability across all locations Cons • Transitioning to a new vendor can require familiarization, vendor training, etc. • Less direct control over staff performance and customer service standards compared to Alt #2 4 Recommendation • Alt #3: Contracted 3rd party service: provide sufficient funding to maintain full-time curbside assistance schedule based on current operational needs at the RCF and Main Terminal - Addresses need for queue management and in-line customer service - In-line with CFC budget expectation and expenditures - Congruent with stakeholder expectations - Consistent with customer service standards and expectations 5