Cruise Port Valet Program
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Marie Ellingson
Sr. Manager Cruise Operations & Business Development
Peter Lindsay
Assistant Director, Airport Operations
Item No. 8i supp
Meeting Date: February 11, 2025
Port Valet
• Request for Authorization for Executive Director to enter into
an agreement for Port Valet luggage program
– Due to the success of the program, we are seeking
additional funding for the third year of our agreement and
are using this opportunity to reset this to a new 3-year
agreement (2025, 2026, 2027) which puts us in good place
for our coming growth (and FIFA world cup).
– Estimated $6.5million
• Assumes growth due to additional homeport cruise lines and
increased participation
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Port Valet Luggage Service
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• One-of-a-kind customer service - transforms home
port cruise passengers into tourists
• Contributes to the local economy and creates jobs
• Guests disembark without their luggage and with
their boarding pass in hand
• Skip luggage drop-off lines at the airport
• Track your bags for peace of mind
• Creates operational efficiencies at congested cruise
terminal and airport ground transportation, check-
in, and TSA
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Port Valet Participation
2023
178,775 passengers (21.9% participation)
208,736 bags processed
2024
206,174 passengers (24.6% participation)
246,046 bags processed
2025
• Will continue promoting pre-registration
• Record 13 ships will participate
• Projected 26% passenger participation
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Port Valet – Next Steps
• Ongoing contract negotiations
• Strategize operational efficiencies and implement improvements
• Collaborate with cruise line and airline partners to increase participation
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Questions?
