Common Use Self Service Kiosk
Removal and Replacement
December 10, 2024
Commission Day
8c_suppItem No.
December 10, 2024Date of Meeting
Action Requested
Request Commission authorization for the Executive Director to:
Authorize completion of design and construction for the
Common Use Self Service Kiosk Removal and Replacement
project.
Project Estimated Cost: $5,800,000
2
Project Justification and Purpose
• Justification: Customer Service. Common Use Self Service kiosks were
procured in 2007, last updated in 2015 and in need of replacement.
Most of the hardware components are 15 years old with challenging
software upgrade issues. The kiosks reduce congestion at ticket counter
lines and eliminate the higher cost of assisted check in.
• Purpose: The kiosks run the airline Common Use Self Service
applications for use by airline customers to check in for flights, read
passports, print boarding passes, and print baggage tags. Hawaiian
Airlines uses the kiosks exclusively as a two-step check-in process, which
increases throughput.
3
Project Locations
4
Replace 31 Kiosks &
add 2 new Kiosks
Replace and relocate
4 Kiosks
Replace and relocate
6 Kiosks
5
Project Photos
Existing Kiosks
New Kiosks
Project Risks / Opportunities
6
Mitigation / Implementation PlanImpactProb.DescriptionType
This has been built into the schedule to
mitigate this risk. Order kiosks early to
avoid delays.
HighMed
Market Conditions – Kiosk Delivery. There
is a long lead time associated with kiosks.
Risk
Mitigated this by including it in the project
schedule and cost estimates. HighMed
Existing kiosks may have inadequate
connectivity and may need data cabling
replacement.
Risk
Include and retain sufficient contingency
to address
HighMed
Further unforeseen site
conditions (behind walls) .Possible
hazardous materials and may need
abatement in Zones 2-5
Risk
During design, evaluate biometric
capability and organizational readiness to
adopt this capability.
HighMed
Future proof new kiosks.Opportunity
Project Budget and Schedule
• Total project estimated cost: $5,800,000
• The kiosks are anticipated to go into service in Q3 2026
7
Operated by the
Port of Seattle
FlySEA.org
Thank You!
