The Lost & Found @ SEA
Operational Highlights
& Business Requirements
Port of Seattle Commission
June 13, 2023
Item No. 8d_supp
Meeting Date: June 13, 2023
Operation Overview
• A centralized one-stop location
• Open Daily, 8 a.m. to 6 p.m.
• The Lost & Found accepts items from
all over the airport including
– TSA checkpoints, Police, Terminal Areas
– Rental car busses, USO, Employee
Screening, Tenants
• High volume, 77,000 items since
2019
SEA Lost & Found
2
Operation Overview (continued)
SEA Lost & Found
• High Customer Contact
• In person
• Telephones
• Web/email
• A service that matters to
customers!
• 86% Recovery Rate (2019-2022)
• Positive Customer Feedback
• Media Interest
– 2023 features on National Geographic,
KING-TV, KIRO-TV
June 13,
2023
3
Operation Overview (continued)
SEA Lost & Found
• Unclaimed items are donated to local
registered charitable organizations.
– Seattle Children’s Hospital
– Lions Eye Institute (glasses)
– Highline School District
• High value, unclaimed items are
transferred to Port Police for auction,
proceeds go to Port’s Airport
Development fund.
June 13,
2023
4
Business & Contract Requirements
• Supports the Century Agenda to create
new business opportunity and good job
creation.
• Maintain compliance with WA RCW 63.21
Lost and Found Property
• Utilize a software management platform
to reunite owners with lost items.
• Adhere to established policies and
procedures.
• Comprehensive reporting
• Requires Stringent Operational Controls
SEA Lost & Found
The SEA Lost and Found team (Hallmark Aviation Services)
June 13,
2023
5
Business & Contract Requirements
• Contract Term: 3-year, + two,
one-year options = 5 years
• Anticipated Contract Start Date:
April 2024
SEA Lost & Found
June 13,
2023
6
Commission Request:
Authorization for the Executive Director to execute a contract for
up to five years for the management and operation of the SEA
Lost and Found, with an estimated value of $7M.
June 13, 2023 7
