COMMISSION AGENDA –Action Item No. 8a Page 3 of 5
Meeting Date: July 28, 2020
Template revised September 22, 2016.
Objectives include:
• Increase year-over-year travel volume to Washington by 50 percent; expenditures and tax
contributions by 40 percent; state leisure/hospitality/entertainment sector employment by 40
percent (April 15, 2021; Tourism Economics reporting; DOL jobs report)
• Increase SEA year-over-year passenger volume by 60 percent (April 15, 2021; POS statistics)
• Solidify consumer confidence in Washington as a relatively safe and accessible travel destination
(February 1, 2021; national consumer sentiment and social listening reports)
• Create compelling and competitive state brand image for the leisure travel marketplace
(December 2020; launch and reception of WTA brand platform)
• Increase positive state travel media coverage by 40 percent (February 2021; circulation and
equivalent advertising value)
• Increase Washington tour product in key through retail systems by 15 percent (TBD)
• Operate ongoing, robust destination development program for Washington’s rural, small and
sensitive communities (November 2020 full activation; comprehensive deployment of WTA
statewide assessment, outreach and grant program)
Strategies for implementation include:
• Promote Diversity, equity and inclusion. Through all marketing and communication programs,
foster the social and cultural benefits of travel: understanding and respect between people and
cultures, human rights, and justice for all.
• Implement near-term in-state marketing campaigns. Stimulate in-state travel in accordance with
phase 2 guidelines/restrictions, and while consumer sentiment favors short trips and auto travel
• Focus on North American air markets. Allocate majority of marketing investment on U.S./Canada
air markets and Northwest drive/feeder markets as non-essential travel restrictions ease
• Effectively brand the destination. Create a compelling leisure travel brand and platform for all
marketing programs.
• Promote public health guidelines. Work in concert with public health and policymakers to ensure
safe and responsible travel while advocating for clear travel guidelines and resumption of safe
and sanctioned travel activity.
• Get America traveling again. Promote consumer confidence through industry coalitions and
campaigns. Help re-define the endeavor of travel: essential; responsible; safe; common bind of
people, cultures and understanding; part of the American dream.
• Bolster the state’s travel and tourism industry. Stabilize the industry through federal and state
advocacy, destination development, crisis planning, business mitigation, and industry education
and mobilization.
• Market the geographic diversity of Washington. Focus marketing programs on the wealth of
state destinations and experiences from east to west, rural to urban; according to WTA’s charter,
target rural and underserved communities, outdoor adventure, recreation, public lands and
waters.
The proposed POS – WTA Tourism Marketing Recovery Program that includes objectives, strategies,
program elements and deliverables is also included in this memo as an attachment.