
COMMISSION AGENDA – Action Item No. 6f Page 2 of 5
Meeting Date: September 10, 2019
Template revised June 27, 2019 (Diversity in Contracting).
approximately 12 times a year. We intend to continue to use this valuable service in the future
in support of the baggage handling system.
Diversity in Contracting
Although there will be limited subcontracting opportunities for this procurement, AV and CPO
will be coordinating with the Diversity in Contracting Department to maximize outreach to
potential women- and minority-owned business enterprise firms capable of performing these
services.
DETAILS
The estimated cost for each year of the contracted services is budgeted within the annual
Aviation Division operating budget. The estimated value of these contracts is $500,000 over a
five-year period. The proposed contract scopes and terms are similar to the current service
agreement.
Over the next 5 years we may have multiple vendors providing phone support and call out
support on systems related to their own source code as new systems come online, such as
Control Touch, Webb, and an Airport-wide SmartSuite (BCRS) system. We will execute the
contracts to be as flexible as possible to allow competition within the system’s proprietary
constraints.
Scope of Work
The scope of work for this procurement is to provide controls and software support for multiple
Baggage Handling Systems at the Seattle-Tacoma International Airport. This service needs to
provide remote support, followed by onsite resolution with travel included, should a need arise.
The service support will include, but not be limited to the following systems:
(1) C25 Lower Level & Upper Level Controls
(2) C1/C92 Lower Level & Upper Level Controls
(3) C88 Lower Level & Upper Level Controls
(4) C60/61 Lower Level & Upper Level Controls
(5) Airport-wide SmartSuite (BCRS)
The scope of these contracts requires the service providers to supply the Seattle-Tacoma
International Airport with support services that will provide stable and reliable access to service
provider staff that are informed and knowledgeable on the control systems for the indicated
systems. The support service contracts will allow for fast and reliable solutions to service issues
when they arise.
Included in this service is 24/7 Remote Support assistance. This will provide the Seattle-Tacoma
International Airport on-site staff with access to on-call personnel who are knowledgeable