SITA Smart Path TM
Biometric-Enabled Passenger Processing

BIOMETRIC ENTRY / EXIT PROGRAM

Core Benefits
Security

Capacity

Customer Service

Security Benefits
 Positive biometric identification of international travelers is a CBP mandate
 E-Gates capture facial images which are compared with CBP reference
images: the match percentage at MCO is high.

 E-Gates enhance security with automatic doors and sensors that detect
and alarm for piggy-backing, reversing path after the gate opens and other.

Capacity Benefits
MCO continues to experience double-digit growth in international passenger volumes.
Biometric Entry & Exit has provided:
• 50% improvement in FIS processing times
• 30% improvement in boarding times

Customer Service Benefits
 In 2018, Orlando hosted 75 million visitors
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theme parks; conventions; sports venues; simulation and aerospace facilities; medical centers: etc.

 MCO is the first and last impression that air travelers have of Orlando.
 Customer service is an obligation to Orlando's local businesses and is one
of GOAA's four (4) enterprise objectives.
 The Orlando Experience ® includes safe, comfortable, easy and speedy
processing. The Biometric Entry and Exit Program meets all of those goals.
 Significantly reduced wait time in FIS for arriving International Passengers

MCO E-GATE Implementation Commitment
• Biometric E-Gates at each
international departures gate
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•
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Phase1: 30 dual, triple, quad- lane e-gates
Phase2: adding 8 double-lane e-gates
Phase3: expansion continues in 2020

• Serving 21 airlines
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14 approved by CBP & now operational
4 tested & pending CBP approval
3 pending DCS modifications
Excludes Canada, Bahamas, AerLingus

Lessons Learned: Installation &
Operations
• The technologies are not difficult
• Design the operations & use of space for
ease of adoption
• Environmental factors may affect system
performance

Lessons Learned: Personally
Identifying Information (PII)
Biometric boarding uses existing
airline and government data and
systems.
The airport has zero information
about the traveler.

Lessons Learned: Airline Integration
• Each Departure Control Systems (DCS) has
airline-unique customizations
• Rigorous change controls & release cycles can
add months to the implementation schedule
• Airline agreements will have a major influence
• MCO does not have exclusive or preferential
use gates and requires the airlines use the
MCO common use E-Gates.

SITA Smart Path TM
Biometric-Enabled Passenger Processing

BIOMETRIC ENTRY / EXIT PROGRAM