Delta Biometrics:
Overview for Port of Seattle
September 10, 2019
Full-Service
Counters/
Bag Drop
Self-Service
Kiosks
- CONFIDENTIAL - DELTA AIR LINES
Strategic Objectives
Secure and
Accurate Identity
Validation
Quick and
Convenient
Process
Enhanced
Quality of Agent
Interactions
DELTA BIOMETRICS
Solution Scope
TSA
Checkpoint
Boarding
Gates
Customers
can choose
“Look” to
retrieve their
reservation
Customer
record
retrieval and
ID check in
one step
A faster and
more
accurate way
to validate
identity
“One look and
you’re on”
integrated
boarding
process
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- CONFIDENTIAL - DELTA AIR LINES
Solution Topography
NEC Edge Device
(e.g. NeoFace Camera)
CBP Cloud
Delta Server
Delta DCS
Gate Workstation
1. Image captured by NEC edge device, transmitted to CBP Cloud
2. CBP responds to NEC with UID number or “no match”
3. NEC passes to Delta Server which translates UID into PNR
4. Delta DCS uses PNR to process transactions
Basic Workflow
2
- CONFIDENTIAL - DELTA AIR LINES
Protecting Privacy
2
• Participation in biometrics is completely optional, with
no disadvantage to not participating
• Customer awareness is supported by pre-travel e-mail,
airport signage, and PA announcements
• Customer consent is confirmed at each touchpoint:
• Kiosk: Customer accepts privacy policy to
activate camera
• Counter: Camera is on pause until agent
receives verbal acceptance from customer
• Gate: Cameras are turned perpendicular to
direction of boarding, allowing customers to
interact with the agent without being in view of
the camera
• Biometric sample that is captured is an anonymous
photo; no matching is performed locally
• The anonymous photo is transmitted from the edge
device over a hidden SSID dedicated to biometrics
• All matching is performed within CBP TVS using
existing reference images:
• US document holders (e.g. US passports and
visas): Reference image is the document photo
• International visitors: Photo captured on entry
to the US
• CBP TVS responds in terms of “no match” or UID
• UID is a unique identifier for sharing customer
information between air carriers and CBP that pre-
dates CBP TVS
• UID data is returned without biometric data appended
• Agent ultimately decides if identity is validated
• Sample photos are discarded shortly after the
transaction is complete
?
- CONFIDENTIAL - DELTA AIR LINES
Self-Service Kiosk
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2
3
4
5
1
Custom attachment to standard
Embross v1 kiosk houses camera
units.
2
Attract screen UI adds facial
recognition look-up channel.
Camera is not activated until
customer accepts privacy policy.
3
Pedestal is not modified during
biometric upgrade, avoiding need for
construction work.
4
NEC processor housed inside locked
enclosure attached to backside of
screen housing. This design reduces
risk of device tampering. NEC
hardware detects and defeats third
party access
5
Dual cameras provide a wide field of
vision from fixed positions. No ADA
requirement exists for biometrics at
this time, so using standard kiosk
guidelines for range of customer
height that we can accommodate.
4
3
- CONFIDENTIAL - DELTA AIR LINES
Full-Service Counter / Bag Drop
1
Small form factor camera
unit with flexible
mounting options.
2
Field of vision set wide
and tall to cover diversity
of customer heights, but
with a very shallow focus
to prevent capturing
background images.
Local processing by an
NEC processor under the
top cover.
3
Small auxiliary screen
provides agent with
reference image, match
status, Delta sync status,
PNR and flight number.
Touchscreen controls to
retrieve previous
customers.
4
Camera captures image
and if match is returned
from CBP, the record is
brought to the top of
Delta DCS “SNAPP” (i.e.
same as boarding pass
scan.) In case of multiple
customers, the next
customer will
automatically follow
completion of the first
transaction. A flag
indicates “ID verified” in
SNAPP if match is
returned. Timatic pop-up
if secondary doc check
needed.
5
There is no UI display on the customer side. The
experience is improved by not having to handle
boarding pass and ID at the same time as baggage. If
no match is found, agent reverts to traditional BP/ID
process. Delta’s SOP is to have cameras on pause
until customer gives verbal consent to use biometrics
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3
4
5
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- CONFIDENTIAL - DELTA AIR LINES
TSA Checkpoint
1
TSA Document Check
(TDC) solution in ATL is
same as LAX pilot test.
2
Hardware is same NEC
NeoFace X2 device as
Delta boarding gate,
running custom TSA
software and interfacing
with TSA laptop
workstation.
3
CBP match takes the
place of ID check for
customers traveling to
international
destinations. BP scan
required until TSA
completes Secure Flight
integration.
4
TSA devices connected to
airport-provided wireless
network. Delta networks
cannot carry other
carriers’ customer data.
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2
43
TSA has expressed intent to deploy a new checkpoint solution for facial
recognition in 2019-2020. Delta is endeavoring to be the first carrier to
pilot the new TSA checkpoint solution.
5
- CONFIDENTIAL - DELTA AIR LINES
Boarding Gate
6
1
NEC NeoFace X2
devices with Mimo
agent-facing
touchscreens. Flexible
mounting options use
clamps to avoid
modification of
millwork. High and low
cameras capture wide
range of customer
heights without
adjustment. Local
processing defeats
tampering and hacking.
2 Cameras paired 1:1
with workstations, but
transfer data wirelessly
to centralized Delta
server to increase
security and simplify
field IT management.
Local messaging
between workstation
and camera to
automatically power
on, check system
status, and sync paired
workstation.
3
Agent UI on auxiliary
touchscreen includes
flight and customer info
(e.g. departure
countdown/boarding
curve, customers
on/left by cabin, Desko
messages) and
commonly used
functionality (e.g. print
bag tag, BCN re-hook.)
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2
3
- CONFIDENTIAL - DELTA AIR LINES
2019 Deployment Roadmap
7
Q2 Q3 Q4
DTW
Curb-to-gate installations
Gates-only installations
Pending airport approval
ATL
DTW
MSP
SLC
MCO
LAX T2
SEA
Delta Partners Included in Scope
LAX
T2
SEA
MSP SLC
MCO
DTW
ATL
