Item No. 8d supp
Meeting Date: June 11, 2019

Crowd Sourced Incident Reporting
Commission Presentation
June 11, 2019

Crowd Sourced Incident Reporting Mobile App
• What is it?
- Mobile App available for iOS and Android smart phones that allows
users to report safety, security, and maintenance issues

• Why?
- Another channel to receive important information quickly and
anonymously
- Real-time reports
- Photos and precise locations facilitate rapid response
- Important alerts can be sent out about emerging incidents

2

How it works

Anyone reports: who, what, when, where
ACC or 911 Dispatch respond
3

Denver International Airport Experience
• In First 2 Months
- 719 users installed mobile app
- 944 reports received
- 87% were not anonymous
- Over 50% included a photo
making it easy to understand
the issue
- 82% maintenance related

4

Sea-Tac Airport Apps
• Incident Reporting
- Marketed to Employees,
Tenants, and Service Providers
- Focused on Incident Reporting

• Sea-Tac Mobile App
- Marketed to Passengers
- Customer Service Features and
Concession Promotion
5

Questions?

6