Crowd Sourced Incident Reporting
Commission Presentation
June 11, 2019
Item No. 8d supp
Meeting Date: June 11, 2019
Crowd Sourced Incident Reporting Mobile App
• What is it?
– Mobile App available for iOS and Android smart phones that allows
users to report safety, security, and maintenance issues
• Why?
– Another channel to receive important information quickly and
anonymously
– Real-time reports
– Photos and precise locations facilitate rapid response
– Important alerts can be sent out about emerging incidents
2
How it works
3
ACC or 911 Dispatch respond
Anyone reports: who, what, when, where
Denver International Airport Experience
• In First 2 Months
– 719 users installed mobile app
– 944 reports received
– 87% were not anonymous
– Over 50% included a photo
making it easy to understand
the issue
– 82% maintenance related
4
Sea-Tac Airport Apps
• Incident Reporting
– Marketed to Employees,
Tenants, and Service Providers
– Focused on Incident Reporting
5
• Sea-Tac Mobile App
– Marketed to Passengers
– Customer Service Features and
Concession Promotion
Questions?
6
