Item No. 6i_supp
Meeting Date: April 23, 2019

Behavior-Based Safety Program
and
Training Services

1

Behavior-Based Safety
Behavior-based safety is a key component of lean process improvement that creates a safety partnership
between the organization and its employees that focuses on attitudes to instill a personal ownership and
accountability toward safety. It supplements all aspects of our safety culture and fortifies the effectiveness of
safety initiatives.

Values, Knowledge,
Skills, Abilities,
Perception, Context
Motivation, Attitudes

Safety
Culture

Policies, Procedures, Engagement,
Participation, Leadership Commitment,
Demonstrated Commitment to Safety

Want to
be Safe

BEHAVIOR

Compliant, Interruption of Unsafe Behavior
Ownership of Safety, Concern for Self and Others
Instills a Personal Commitment to Safety
2

Background
The Port's responsibility to ensure a safe operating environment and promote a safe work culture is our
foremost duty.
• Safety First
• "One Port" Joint Solution
• Multi-year Approach for Sustainability

Airfield Incidents

340,478

Airfield Partners

Port

The Irony of Success
3

Factors Leading to Incidents
Systemic Issues

Behavior-Based Risks
• Rushing
• Lack of Proficiency
• Complacency
• Noncompliance/Not Following
Instructions

Increased
Activity

Time
Constrained
Objectives

Congestion
/Confined
Ramp Space

Organizational
Gaps

Airport Activity Growth = Increased Risks
4

Countermeasures
INCIDENT ROOT CAUSES

Equipment
GSE Management/Inspections

•
•
•
•
•

Cultural Factors

Equipment Readiness
Functional Safety Equipment
Pre-use Inspections
Immediate Awareness and Repair
Equipment Use Training

Systemic Issues

•
•
•
•
•

Behavior-Based Coaching
Compliance Assurance
Engagement and Oversight
Improve Competency
Focus on Leading Indicators

Human Factors
Strengthen
Compliance

Breakdown of incident Root Causes:
55% Cultural Gaps 25% Human Error 20% Equipment Failure

• Adjust Infractions to Apply Greater
Effect on Safety Related Issues
• Standardize Training and Proficiency
• Behavior-Based Safety Program

3-Pronged Approach to Mitigate Risk and Improve Safety Performance
5

Culture Change
• Standardized safety culture across the Port and our stakeholders
• Instills a positive, "want to be safe" attitude toward safety
1
• Reduction in at-risk behaviors
Fatality
30
• Elicits a personal commitment for safety
Lost Workday
Cases
• Stimulates personal accountability
300
Recordable Injuries
• Addresses root causes
3,000
• Leverages existing safety initiatives
Near Misses (estimated) Leads
to

IMPACT

300,000
At-Risk Behaviors
Herbert William Heinrich Safety Pyramid

Behavior-Based Approach Mitigates At-Risk Behaviors
6

Every Employee, Customer and Tenant
Goes Home Safely
Authorization to procure services and execute a five-year term contract for
the evaluation, development, and delivery of Behavior-Based Safety
Coaching Program
Term:
5 Years
Cost:
$2.35 Million
Cost Recovered: $2.35 Million
Action Requested
7