Item No. 8d_supp
Meeting Date: January 30, 2018

Rental Car Curbside Assistance

1

Rental Car Facility Shuttle
Operations
• Providing shuttle service since May 17, 2012
• Serve 5M passengers per year
• Commitment to provide 5 minute service
• Superior customer service and equipment
• Curbside Assistance Program from 2012-2015
High volume customer operation
2

Curbside Assistance Overview
• Provides customer service, baggage
assistance, wheelchair/cart provisioning
and queue management to Rental Car
Shuttle Customers

Successful experience with this service
3

Key Points
• Fully funded by Customer Facility Charges and supported
by stakeholders
• Provides efficient loading and unloading of shuttles
• Successful program 2012-2015; poor and unfavorable
results thereafter
• Service hours fully controlled by airport staff
• Provides best service possible, particularly for ADA
passengers and families
Customers and stakeholders demand curbside service
4