
Template revised September 22, 2016.
COMMISSION
DATE: December 31, 2017
TO: Dave Soike, Interim Executive Director
FROM: Michael Ehl, Director Airport Operations
Wayne Grotheer, Director Aviation Project Management Group
SUBJECT: Zone 3 Common Use Ticket Counter Conversion Project (CIP #C800925)
Total estimated project cost:
ACTION REQUESTED
Request a single Commission authorization for the Executive Director to: (1) proceed with
design and construction of the Zone 3 Common Use Ticket Counter project at Seattle-Tacoma
International Airport; (2) execute a contract to purchase common use equipment; and (3) use
Port crews to complete the project. This single authorization is for a total cost of $1,700,000.
EXECUTIVE SUMMARY
This project responds to the continued growth in Airport traffic and airline operations. It
improves the efficiency and flexibility of the ticket lobby, and thus improves the passenger
experience at the Airport. This project is necessary to provide additional common use ticket
counters for new airline entrants that have announced the start of service to Seattle beginning
the summer of 2018. There is currently not enough capacity at the current common use ticket
counters to accommodate these new airlines as these counters are fully subscribed at peak
times.
The project adds common use ticketing capacity in the Zone 3 Ticket Lobby between Delta Air
Lines and Southwest Airlines creating 10 new common use ticket counter positions. It also adds
8 Common Use Self Service (CUSS) kiosks in the lobby area. Zone 3 is located adjacent to the
passenger security checkpoint that provides the most direct access to international departure
gates. Virgin America, Inc., through the merger with Alaska Airlines, will be vacating the space
in April 2018.
This single authorization request will allow the project team to proceed quickly as this project
has been deemed a “hot project.” Airline operations are impacted by the current lack of ticket
counter capacity that this project will address.