Item No.:
8a_attach
Date of Meeting: 7/26/2011

Concessions Stakeholder Involvement
& Worker Retention
Aviation Concessions Business
July 26, 2011

Stakeholder Process Schedule
• Scope and schedule development - May (complete)
• Independent Facilitator - May (complete)
• Invitations to six stakeholder groups - May (complete)

• Articulate vision & goals - June (complete)
• Draft principles and practices - June (complete)
• Best practices research - June/July (complete)

• Initial stakeholder engagement - July/August
• Draft "Principles and Practices Guidance" - September
• Stakeholder review and input - October
• Final draft and recommendations - November
2

Stakeholders
• Large Concessionaire Companies
• Concession Workers
• Small/Disadvantaged Business Enterprises
• Current Independent Operators
• Prospective Local Operators
• Airlines
• Traveling Public
3

Articulate Principles & Practices
Customer
Experience

Social and
Environmental
Responsibility

Financial
Stewardship

Selection
Process

4

Best Practices Research
• Operator Mix

• Leasing Methods
• Concept/Brand Selection
• Small Business/ACDBE Goals
• Worker Retention
•Ownership Concentration
• Environmental Innovation
5

Worker Retention
• Relatively new concept in airport concessions
• Utilized during major transitions in concession
programs
• With multiple prime concessionaires, move
toward use of worker "pool" structure
• Issues:
- Certainty for current workers vs. impact on new
concessionaire(s)
- Impact on smaller or specialized concessionaires
6