Concessions Stakeholder Involvement
& Worker Retention
Aviation Concessions Business
July 26, 2011
Item No.: 8a_attach
Date of Meeting: 7/26/2011
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• Scope and schedule development – May (complete)
• Independent Facilitator – May (complete)
• Invitations to six stakeholder groups – May (complete)
• Articulate vision & goals – June (complete)
• Draft principles and practices – June (complete)
• Best practices research – June/July (complete)
• Initial stakeholder engagement – July/August
• Draft “Principles and Practices Guidance” – September
• Stakeholder review and input – October
• Final draft and recommendations – November
Stakeholder Process Schedule
Stakeholders
• Large Concessionaire Companies
• Concession Workers
• Small/Disadvantaged Business Enterprises
• Current Independent Operators
• Prospective Local Operators
• Airlines
• Traveling Public
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Articulate Principles & Practices
Customer
Experience
Financial
Stewardship
Selection
Process
Social and
Environmental
Responsibility
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Best Practices Research
• Operator Mix
• Leasing Methods
• Concept/Brand Selection
• Small Business/ACDBE Goals
• Worker Retention
•Ownership Concentration
• Environmental Innovation
Worker Retention
• Relatively new concept in airport concessions
• Utilized during major transitions in concession
programs
• With multiple prime concessionaires, move
toward use of worker “pool” structure
• Issues:
– Certainty for current workers vs. impact on new
concessionaire(s)
– Impact on smaller or specialized concessionaires
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